Shipping Policy

Thanks for shopping with FELOCITY. Here is everything you need to know about how and when your order ships.

Order processing

We process orders within 1 to 2 business days (Monday to Friday, excluding holidays). You will get a confirmation email as soon as you order, and a second email with tracking once it ships. Orders placed on weekends or holidays begin processing the next business day.

Shipping times

Standard shipping takes 7 to 14 business days to arrive, including processing time. Delivery windows are estimates, not guarantees, and can run longer during holidays, promotions, or carrier delays outside our control.

Your shipping options and any costs are shown at checkout before you pay.

Tracking your order

Once your order ships, we email you a tracking number. It can take 24 to 48 hours for tracking to show movement after you receive it. If your tracking has not updated after a few business days, reach out and we will look into it.

Where we ship

We ship both within the United States and internationally. International orders may take longer to arrive and can be subject to customs fees, taxes, or import duties set by your country. These charges are the customer's responsibility and are not included in your order total. For some carriers we are not able to ship to PO boxes, so please use a physical address when possible.

Subscription orders

If you are on a refill subscription, each renewal order ships on your selected schedule (every 30, 60, or 90 days) and follows the same processing and delivery timeline above. You will get tracking for every shipment.

Delays

Once a package leaves our facility, it is in the carrier's hands. Weather, high-volume periods, and carrier issues can cause delays we cannot control. If your order is significantly past its estimated delivery window, contact us and we will help track it down.

Lost or missing packages

If tracking shows delivered but you do not have your package, first check with anyone at your address and look around your delivery area, then allow 1 to 2 business days as carriers sometimes mark items early. If it still has not turned up, contact us and we will help file a claim and make it right.

Wrong or incomplete address

Please double-check your shipping address at checkout. We are not responsible for orders sent to an address entered incorrectly. If you catch a mistake, email us right away and we will try to update it before the order ships. Once shipped, we cannot change the address.

Damaged or defective items

If your order arrives damaged or defective, email us within 7 days of delivery with your order number and a photo of the item and packaging. We will send a replacement or make it right.

Returned to sender

If a package is returned to us as undeliverable (wrong address, unclaimed, or refused), we will contact you to arrange reshipment. Reshipping costs may apply.

Questions

Email us at felocityhelp@gmail.com and we will get back to you within 1 to 2 business days.